Troubleshooting
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Anal Glands, Bad Smell, Stinky Odor
Glands near pups rear can release bad smells if pressed If you smell a foul odor on the tail sleeve you please check the pressure under the tail. It should be a very gentle pressure, not enough to expel the anal glands. We have had a few customers who needed to remove the foam that's inside ... -
Can I use it with my own harness ?
USING YOUR OWN HARNESS While we prefer you use our harness as we know it is stable laterally, we have sent adapter kits so dog owners can use a harness of their choice. If you want to have that option check your harness for lateral movement on your dog. Next, send a photo so we can make you an a... -
A Solution for Cat Tail Biting Our team at K9 TailSaver has been working tirelessly to develop a cat tail sleeve that provides protection without compromising your cat's mobility. We are now beta testing our cat TailSaver design and are excited to offer you the opportunity to be part of this inn...
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Dog is sad, wont play, wont stand, Unhappy
Sad , Unhappy Pup? He Hates it? Reasons Dogs are Sad 2. Too tight under his tail... Please FEEL under the tail to assure a gentle and comfortable fit. There cant be "slack" in the straps along back, but micro adjust 1/2" at a time until it wont shift left or right on the hips... but still gent... -
One of the purposes of the wag strap is for tricky dogs who pull at the end of the sleeve while their families are asleep. If you already have the wag strap on at night I'd suggest using one of the other pathways... and you may need to tighten it a bit overnight so he cant pull it down. Other...
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Fluffy Curled Up or Docked Tails
Fluffy Tail Before inserting the fluffy tail into the tail sleeve you will loosely strap it with an ace bandage or vet wrap (aka self sticking wrap)... securing the top and bottom ends under a bit of the wrap. After tail is in the tail sleeve, and straps are adjusted the wrap will be pulled off... -
Labels don't match, Wrong Size Sleeve We have determined which size tail sleeves work best with dogs by breed and weight, and our large sets may appear to be mis-matched. That's because for most L dogs our M tail sleeve is perfect... fitting on the last 1/3 of the hips, and it's plenty long eno...
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Dogs Potty With It On When they cant or it's getting potty on the sleeve #1 Urine on Strap: Misplacement of strap... The strap goes from the hip, to a belt loop on the underside of the harness, and then to other hip. Instructional video - 7:58 minutes into video (Hip Strap). This way there i...
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WHEN DO DOGS CHEW, AND WHY? You can prevent future chewing when you know why it was chewed the first time. We have excellent success keeping them intact! Within the first 2 days, and usually when alone, dogs may chew anywhere (or everywhere!). Use a cone when they're left alone for the first...
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Replacement Parts, Additional Tail Cover (i.e. Sleeve, Brace, "Bag'), Harness
Do you need another (replacement) tail sleeve? If one was damage or you need another so while washing one the other is on your pup look on our website for replacement parts. Did you need another harness? We have replacement harnesses too on our website and if you need another buckle or strap p... -
Ripped, Broken Buckle Material or Thread?
If anything tore or ripped or came loose without the help of your pups teeth please let us know. We make the K9 TailSavers to withstand normal wear & tear, but if any stitching comes out, or there's a spontaneous rip or tear we would want to know and will help to get you another one. We care... -
SHORT LEGS The wag strap may need to be anchored with the 2 belt loops on either side of the undertail pad (underneath the sleeve, up high). This places the wag strap higher but still provides downward pressure so that the tail sleeve doesn't all off when dog raises their tail up. The the oth...
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Short Term Solutions 1. We have had several customers use a pair of toddler/child PJ pants: pull them onto dogs hind legs and tuck tail down one leg. Must be removed at potty time. 2. https://youtu.be/cpr64NyYBL0 A customer said this option was helping, and her dog could go potty with it...
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Sore or Chafing under the tail
CHAFFING UNDERNEATH THE TAIL OR SORE UNDER TAIL "I'm so sorry that there is chaffing... poor pup!" Happy TailSaver Under tail Chaffing is preventable, but I'm so sorry it happened! That's caused when the under-tail pad that the tail sits on is too tight. I will help you and your pup! 1 To ad... -
Tail came out, It fell off 4 trouble shooting steps for tail coming out of sleeve or sleeve falling off The wag strap is too loose allowing the tail to lift high enough to lose needed tension underneath the tail. It should lift 45* to allow pup to go #2, but no higher than that. There is slack ...
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The "wag Strap" keeps the Tail Sleeve from falling off The wag strap keeping the sleeve from falling off. Leave enough slack it it for pup to go #2, but not lift as high up as the back. What else can the wag strap do? It can hold the tail still... in case it's bleeding easily, It can "hide" t...