Does Happy TailSaver Give Full Refunds?
Happy TailSaver offers a product refund - for up to 90 days you can returned clean, like new product for a full product refund. We do expect folks to try it on, and test the TailSaver.
If you would like to buy a discounted return label please sign in here with the email used for your order or create a new account and submit your return there. If you don't, include your order #, email and name used to order stating you require a refund with the return. Returns are Sent to Happy TailSaver 5N392 Hanson rd., St. Charles, il 60175.
INTERNATIONAL CUSTOMERS: Shipping it back can be avoided by donating your K9 TailSaver Set to a shelter, or rescue. Send us their contact information and we will offer them support and we will issue you a refund.
Please don't send used or chewed TailSavers to us. While it's ok to try it on, with wound well covered with clean wraps, returning *used* items presents a biohazard. Pet Companies don't accept used pet items for health reasons.
If you have concerns about comfort or keeping it on your pup we can 100% solve both of those situations with a photo of your pup in it. Chewing rarely happens when straps are adjusted for comfort, and 2 days have passed.
In the unlikely event we tried and could not fix the problem we will provide a refund and offer our sincere regrets to you for not helping your pup.
Thank you for your loving care of your pups tail.
When it's not working:
Are you worried your pup does not like it? Many dogs act like this at first... Just because it's new. However, if it's too tight under the tail they'll act unhappy, please feel under there to assure a gentle fit (not overly tight). Also, pup's want to ift their tails up 45* (half-way up), only keep it bound lower if bleeding is a problem. Straps too low on legs? use the belt loops high on sleeve underneath (next to undertail pad). Opposite end best connected under the chest to prevent inner thigh chaffing.
Set-Up was too difficult? Veterinarians will put it on your pup for you, even if your pup is aggressive due to their tail pain. * at home Set-up (2nd option) - Put on the harness and wait a few hours. Next, put on the tail sleeve. Send us a photo to check for proper setup.
Use a muzzle if your pup is aggressive due to tail-pain.
* Falling off**: we can fix this problem... it's always fixable...it could be a size issue (send a photo) or a setup issue (usually wag strap isn't on or it shifts off center on the hips)
**Discomfort:* This is a setup issue and is fixable. Feel under the tail! It should be gently pressed, not tight. Wag straps too low? Use the belt loops on underside of sleeve, next to undertail pad. Anchor under chest to prevent inner thigh chaffing.
Amputation planned? Ask your vet to give you 1 week with the TailSaver on, this often results in a "saved" tail. If too late we wish your pup a quick recovery from surgery!
Dog lays down while putting it on? You can put it on a dog that is laying down. You scoot straps and sleeve as needed under him/her. More fine tuning of straps can happen a little later when he/she gets up.
Chewed? This is fixable, please contact us. We have discounted and some free options. We can prevent it happening again.
Dog is sad? If it's past 2 days then there is a problem with the set-up! please contact us. It's probably too tight under tail or tail cant be lifted up to go #2 With a picture we can help!
INTERNATIONAL RETURNS:
To save on shipping costs back to the USA you can donate an unused K9 TailSaver to a shelter, vet, or rescue. Send us the name and their email & contact information so we can offer them customer support and will issue you a full product refund.