Send us photos if the tail saver fell off, or if your dog is arching their back or walking oddly. For the fastest response (usually within hours), text photos to Julie at 331-725-1098 (USA).
You can also send pictures through chat or email, though response times are typically 3-12 hours.
Quick tip: Try searching our help center for "fell off" or "arching back" - but honestly, a side-view photo of your dog standing often reveals issues customers miss, and I can spot the fix right away.
I know we can help you get the fit perfect. Once it's dialed in, it takes just 1 minute to remove for washing, won't fall off, and won't get chewed. Hang in there - we've got you!
Dec 2, 2025